Skip to content

Swags and Duffle Bags Manufacturer's Warranty Policy

Manufacturer's Warranty Policy for Swags and Duffle Bags

Warranty Coverage: We are pleased to offer a 24-month manufacturer's warranty for our Swags and Duffle Bags. This warranty covers any defects in materials or workmanship encountered during normal use throughout the 24-month period.

Warranty Period: The warranty period commences from the date of purchase and extends for 24 months.

What's Covered: This warranty encompasses manufacturing defects in materials and workmanship experienced during the normal use of Swags and Duffle Bags, including:

  • Issues with canvas material, such as tears or seam separations.
  • Malfunctions in zippers, buckles, and other hardware.
  • Structural problems in the frame or straps.

What's Not Covered: The warranty does not cover:

  • Normal wear and tear.
  • Damage resulting from accidents, abuse, misuse, or neglect.
  • Damage caused by improper handling, storage, or cleaning.
  • Modifications or alterations made to the product.

Claim Process: To initiate a warranty claim, the original purchaser must contact our Customer Service at with proof of purchase and a detailed description of the issue. We will assess the claim and, if deemed a valid warranty concern, will provide a solution, including repair, replacement, or refund.

Exclusions: We are not liable for any indirect, incidental, or consequential damages arising from the use of Swags and Duffle Bags. This warranty is non-transferable and applies solely to the original purchaser.

Disclaimer: This warranty is comprehensive and replaces all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We reserve the right to adjust or terminate this warranty policy at any time. For the latest warranty information, please refer to our website or contact our Customer Service.

Contact Information: For warranty inquiries or claims, please contact Customer Service at or call (03) 8349 8698.

Thank you for choosing our products – where quality and durability are our commitment to you!