Rooftop Tent Manufacturer's Warranty Policy
Warranty Coverage: We are pleased to offer a 12-month manufacturer's warranty for our Rooftop Tent. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
Warranty Period: The warranty period begins on the date of purchase and extends for 12 months.
What's Covered: This warranty covers manufacturing defects in materials and workmanship encountered during normal use of the Rooftop Tent, including:
- Issues with the tent canvas, such as tears or seam separations.
- Malfunctions in the tent frame, ladder, and associated components.
- Defective zippers, buckles, and other hardware.
What's Not Covered: The warranty does not cover:
- Normal wear and tear.
- Damage caused by accidents, abuse, misuse, or neglect.
- Damage resulting from improper setup, installation, or storage.
- Modifications or alterations made to the product.
Claim Process: To make a warranty claim, the original purchaser must contact Customer Service at support@razorback4x4.com.au with proof of purchase and a detailed description of the issue. We will assess the claim and, if deemed a valid warranty issue, will provide a solution, which may include repair, replacement, or refund.
Exclusions: We are not liable for any indirect, incidental, or consequential damages arising from the use of the Rooftop Tent. This warranty is non-transferable and applies only to the original purchaser.
Disclaimer: This warranty is in lieu of all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.
We reserve the right to modify or terminate this warranty policy at any time. For the most current warranty information, please refer to our website or contact our Customer Service.
Contact Information: For warranty inquiries or claims, please contact Customer Service at support@razorback4x4.com.au.
Thank you for choosing us – where your outdoor adventures are our priority!