Razorback Outback Heavy Duty Canvas Duffle Bag

Large Duffle

Manufacturer's Warranty Policy for Swags and Duffle Bags

Warranty Coverage: We are pleased to offer a 24-month manufacturer's warranty for our Swags and Duffle Bags. This warranty covers any defects in materials or workmanship encountered during normal use throughout the 24-month period.

Warranty Period: The warranty period commences from the date of purchase and extends for 24 months.

What's Covered: This warranty encompasses manufacturing defects in materials and workmanship experienced during the normal use of Swags and Duffle Bags, including:

• Issues with canvas material, such as tears or seam separations.
• Malfunctions in zippers, buckles, and other hardware.
• Structural problems in the frame or straps.

What's Not Covered: The warranty does not cover:

• Normal wear and tear.
• Damage resulting from accidents, abuse, misuse, or neglect.
• Damage caused by improper handling, storage, or cleaning.
• Modifications or alterations made to the product.

Claim Process: To initiate a warranty claim, the original purchaser must contact our Customer Service at support@razorback4x4.com.au with proof of purchase and a detailed description of the issue. We will assess the claim and, if deemed a valid warranty concern, will provide a solution, including repair, replacement, or refund.

Exclusions: We are not liable for any indirect, incidental, or consequential damages arising from the use of Swags and Duffle Bags. This warranty is non-transferable and applies solely to the original purchaser.

Disclaimer: This warranty is comprehensive and replaces all other warranties, expressed or implied, including any implied warranties of merchantability or fitness for a particular purpose.

We reserve the right to adjust or terminate this warranty policy at any time. For the latest warranty information, please refer to our website or contact our Customer Service.

Contact Information: For warranty inquiries or claims, please contact Customer Service at support@razorback4x4.com.au or call (03) 8349 8698.

Thank you for choosing our products – where quality and durability are our commitment to you!

Shipping Policy for Swags, Duffle Bags, and Camp Chairs

Shipping Cost: Shipping costs for Swags, Duffle Bags, and Camp Chairs will be calculated at checkout. The exact shipping charges depend on your location and the chosen delivery method.

Shipping Providers: We partner with reputable shipping carriers to ensure reliable and efficient delivery of your Swags, Duffle Bags, and Camp Chairs. The available carriers and delivery options will be displayed during the checkout process.

Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons.

Shipping Time: Shipping times vary based on your location and the selected shipping method. Estimated delivery times will be provided during the checkout process. Once your order has shipped, you will receive tracking information to monitor the status of your delivery.

International Shipping: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Shipping Address: Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for items shipped to incorrect addresses provided by the customer.

Tracking Information: Once your Swags, Duffle Bags, or Camp Chairs have been dispatched, you will receive an email with tracking information. Use this information to monitor the progress of your shipment.

Damaged or Lost Items: In the rare event that your items arrive damaged or are lost during transit, please contact our Customer Service team immediately at [contact email/phone]. We will work with you to resolve the issue promptly.

Shipping Policy Updates: We reserve the right to update our shipping policy at any time. Any changes will be reflected on our website.

If you have any questions or concerns regarding our shipping policy for Swags, Duffle Bags, and Camp Chairs, please contact our Customer Service team at support@razorback4x4.com.au or (03) 8349 8698. Thank you for choosing our products – we appreciate your business!